Terms of Service
Please take a few minutes to review these Terms and Conditions. Your purchase of products from us constitutes your agreement to follow these Terms and Conditions and to be bound by them.
Mandy’s Bakery reserves the right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions whenever you purchase products from us or use our Website.
Terms of Payment
Please note that orders must be paid in full at least two weeks prior to the event date. Price quotes are valid for 60 days and are subject to our production schedule, dates may still close and a quote does not guarantee an order until a deposit has been made.
Terms of Cancellation
- Cancellations made within two weeks of the date of the event will incur a $25.00 charge.
- Cancellations made within one week of the date of the event will incur a 50% charge of the value of the order.
- No refunds are available for cancellations made within 3 days of the date of the event.
Changes and Modifications Policy
- Requests for a change to your order made within one week of the date of the event may incur a fee.
- We are not able to accommodate changes to your order within 3 days of the date of the event.
Terms of Shipping/Pickup/Delivery
Local deliveries are based on available times. We ask for a four-hour window in which the recipient will be available to accept the cake. Since our products are perishable and made to order, a recipient is required to be present to accept the item(s). Refunds will not be issued for deliveries with incomplete or incorrect information or if the recipient is not present to receive the cake.
Only one delivery attempt will be made per order. Should your order require an address correction, the customer is responsible for additional shipping and product costs.
Mandy’s Bakery is not responsible for:
- Orders delivered to an incorrect address supplied by the customer.
- Order refusal.
- Compromised quality due to prolonged outdoor exposure to the order.
- Improper handling of the product by the customer.
- Cakes that have not been picked up or cakes picked up on a date and time other than that requested.
For deliveries to hotel rooms, concierges, and bell desks:
Concierges and bell desks will rarely accept perishable food items on behalf of a customer. If you have received authorization, please include the full name of the employee who has verified that they will accept the item(s) on the recipient’s behalf. For deliveries directly to a recipient’s room, we must have the reservation name and room number (hotels are not able to give us this information) and the recipient must be available in the room to accept the item(s). We are not able to enter a room while the guest is not there.
For deliveries to an office:
Please keep in mind the recipient’s personal schedule and the department we are to deliver to.
For deliveries to a home:
Please keep in mind the recipient’s personal schedule and possible gate codes (if needed).
For deliveries to a restaurant:
We will require the name and time of the reservation.
For shipping:
Because of the fragile nature of our products, some breakage may occur during transport but will not affect the taste and quality of our treats.
We always do our best to ship any order as quickly as possible; generally, orders are shipped on the next business day as they are received though additional time may be required for dessert cakes. Please be aware, this processing time is not reflected in shipping options. Please choose the appropriate shipping rate to assure your treats arrive within your desired timeframe.
We are unable to ship/deliver to P.O. Boxes.
Shipping times are estimated and not guaranteed by Mandy’s Bakery as they are not guaranteed by FedEx, USPS, or UPS. By selecting shipping/delivery you are agreeing to these terms.
Because cakes ordered for shipping are made fresh before being frozen they require at least 24 hours’ notice before their ship date. Please be aware, this processing time is not reflected in shipping options. To avoid your order sitting in a shipping warehouse over the weekend, we do not ship cakes on Fridays, Saturdays, or Sundays.
If there is a problem with an order you’ve received, please call (850) 640-7432 or email us at info@mandysbakery.com. Any issues with an order must be reported within 24 hours of when the order was received. There are no returns or exchanges.